A successful business transformation leader, turning strategy into sustainable delivery.
Global program management experience leading organisational development and process improvement initiatives.
With a track record of developing and operating new channels to market in
both B2B and B2C segments across sales and customer service,
driving both significant sales growth and productivity benefits.
A change leader, coach and mentor, with extensive multi-cultural experience working
across EMEA in both mature and emerging markets
A highly skilled facilitator, Lean Expert and OD Acumen certified with a proven track
record of leading complex change and the deployment of
lean management systems across EMEA
Key achievements
CORE COMPETENCES
Business Transformation, Change Management, Customer Service, Operational Management, Process Mapping, KPI’s, SLA’s, Strategic Planning, Continuous improvement, , Customer Experience, Coaching, People Development, Shared Service, Business Transformation, Order to Cash, CRM, Customer Journey Mapping
"I would strongly recommend Steve for positions in business transformation related roles in any organization he intends to join in the future.
As well as his experience in preparing and deploying lean management systems & training programs.
Steve has great leadership / man management and communication skills at all levels.
Steve has the ability to plan and program manage complicated projects and make sure they are implemented successfully and quickly and in line with the company's vision.
It has been a privilege working with Steve in a senior role within Honeywell."
David Robertson
"I have known Steve since his time at Scottish Power and have worked with him on several occasions and projects during this period. My overwhelming observation about Steve is around his ability to build great teams, influence and successfully inspire and lead people and build long term and meaningful relationships with people. It is not often that clients ( of which he was one ) take time to work with you to help you get better at your job. Steve does this and does it selflessly . I have nothing but the utmost respect and admiration for him
Over and above this he is a thoroughly nice guy with a great sense of humour."
Hilary Roberts
"I had the opportunity to work with Steve for almost 3 years in which he led the change management and business transformation process to restructure and regionalize our business. Steve proved to be a very efficient and structured leader who can work under extreme pressure. He was able to successfully manage this transition seamlessly with a minimum interruption to the business operations. In addition to that, Steve and his team worked on mapping, analyzing and improving several business processes which helped optimizing our operations and participated in overperforming the market in one of the toughest downturns.
Steve is a great team player, fun to work with and is always able to find a way to get along with any personality he comes across."
Fahmi Jabri
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