TRAINING, COACHING & WORKSHOPS

Customer Experience Training-Course

Why you should consider it?

• Low NPS scores
• Customer retention challenges
• Difficulty acquiring new customers
• High number of complaints
• Low trustpilot score
• New ways of working
• Launch of new products and services
• Low employee satisfaction
• Start up business

Our CX course is a four day hands-on, interactive session that can be tailored to all levels of your organisation from the c-suite to the shopfloor. We recommend that you start with your leadership teams to embed the principles of CX into your company culture that will make for success.

Our course will provide you and your staff with the right tools to create a winning mindset.

• The elements of customer experience
• including company experience
• Developing a customer experience mindset
• customer behaviour
• One team
• breaking down silo's
• Developing your customer experience vision
• create your 90 days action plan

Our courses can be virtual or face-to-face, depending on your requirements.

Coaching

The most effective methods for individuals, teams and organisations to achieve superior performance results.

Taking some time to reflect and focus on what needs to be done and why is an effective action you can take right now. The last 18 months working remotely, changing opportunities and pressures at work have not been easy. We understand that, the benefits of coaching as a tool to keep engagement and performance high.

"PERSONALISED COACHING"

Our coaching sessions will help you to:

• Build confidence
• Achieve personal and professional goals
• Developing yourself for success
• Creating a winning mindset
• Solve problems
• Design a plan of action
  

Workshops

Enabling others to deliver great value. Guiding participants through a process of co-creation and active dialogue to help them reach a particular goal together. Sometimes you just need a bit of expert guidance in key areas.

WORKSHOPS

We can facilitate workshops for you to provide you with that little bit of extra guidance. Tailored to your organisation, we will help your team to think creative and transformational about your customer experience, and understand how to design, deliver and sustain it.

We offer KAIZEN events to help with employee engagement and experience, these are a good way to breakdown barriers across silos and encourage continious improvement ideas.